Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.
You can contact us for any issue, all refund related issues are assessed by our customer support team cases by case and auctioned accordingly if you are unhappy with our service then you will get refund. Please contact us through our email at [email protected].
However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email [email protected].
If there is duplicate payment was made due to technical glitch, or any other error;
If we make a refund as per the provision of our refund policy which is updated by us from time to time;
If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
We will refund your amount to the original payment method, once it has been processed.
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.